ze77 Terms and Conditions

1. General Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between the ze77 platform ("Platform", "Site", "ze77") and its users ("User", "you").

ze77 operates an online gaming platform for users in Bangladesh offering slot games, live casino, cricket betting, and other gaming services. By accessing this platform or creating an account, you are considered to have read, understood, and agreed to these terms in full.

If you disagree with any part of these terms, please refrain from using this platform.

2. Account Registration and Eligibility

2.1 Age and Eligibility

To create an account on ze77, the following conditions must be met:

• You must be at least 21 years of age.
• You must be legally able to participate in online gaming.
• You are acting on your own behalf — not on behalf of anyone else.
• You do not have an existing ze77 account, or any previous account has not been closed.
• The information provided to ze77 is true, accurate, and complete.

2.2 One Person, One Account

Each person may hold only one account. If a person is found to have multiple accounts, ze77 reserves the right to close any or all of them, and any bonuses or deposits in those accounts may be cancelled.

2.3 Accuracy of Information

The information you provide when creating an account — including name, address, date of birth, phone number, and payment details — must be accurate. ze77 may request supporting documents for identity verification at any time. Withdrawals may be on hold until verification is complete.

3. Account Security

It is your responsibility to keep your ze77 account password and login details strictly confidential. You must not share your login details with anyone else.

• If you notice any suspicious activity on your account, you must notify ze77 support immediately.
• You are responsible for all bets and transactions made from your account.
• After logging in on a public or shared device, remember to log out and end the session.
• ze77 will never ask for your password via email or chat.

4. Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods can be used to deposit funds into ze77:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

The minimum deposit amount for each method is ৳300. No additional charges apply to deposits.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 30 minutes to 3 hours.

Before submitting a withdrawal request, please ensure the following:

• Your account identity verification (KYC) has been completed.
• Withdrawals will be made using the same payment method used for the deposit.
• The wagering requirements for any applicable bonus have been met.
• The withdrawal amount is within your available balance.

4.3 Third-Party Accounts Prohibited

Depositing from someone else's account or card, and withdrawing to someone else's account, is strictly prohibited. If such a transaction is detected, the account will be closed and the funds may be seized.

5. Bonuses and Promotions

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount (on the bonus amount only, not the deposit amount). Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before the bonus can be withdrawn.

If you attempt to withdraw from a bonus without meeting the wagering requirements, the bonus will be cancelled.

5.3 General Bonus Terms

• Each bonus offer has a specific validity period.
• Bonuses cannot be used in combination with other bonuses unless explicitly stated.
• ze77 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, ze77 may review the account and cancel the bonus.
• Only one welcome bonus can be claimed per household, device, or IP address.

5.4 VIP Program

ze77's VIP program has four tiers:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

VIP tier advancement is based on regular gaming activity and engagement on the platform.

6. Gaming Rules

6.1 Fair Play

All games on ze77 are operated on the basis of fair play principles. A Random Number Generator (RNG) is used to determine game outcomes, ensuring impartiality.

6.2 Technical Issues

If a game is interrupted due to a technical error, ze77 reserves the right to void that round and refund the bet. Incorrect amounts or results displayed as a result of a technical error are not valid.

6.3 Betting Limits

Each game and market has specific minimum and maximum betting limits, which are displayed in the game interface. ze77 may change these limits at any time.

6.4 Right to Refuse Bets

ze77 reserves the right to reject or limit any bet for any reason, particularly in cases of suspicious activity.

7. Prohibited Activities

The following activities are strictly prohibited on ze77:

• Any form of fraud, deception, or manipulation.
• Bonus abuse or attempting to manipulate the bonus system.
• Creating multiple accounts.
• Using automated bots or scripts to operate games or betting.
• Using third-party software to gain an unfair advantage.
• Money laundering or conducting illegal financial activities.
• Harassing or threatening other users.
• Exploiting any technical vulnerability or attempting to hack the system.
• Creating an account with false information or concealing identity.

8. Account Suspension and Closure

8.1 ze77's Rights

ze77 reserves the right to suspend or close an account at any time and for any reason without explanation, particularly in the following cases:

• In the event of a breach of the terms and conditions.
• If account verification has not been completed.
• On suspicion of involvement in prohibited activities.
• In the event of financial irregularities.
• To comply with legal or regulatory obligations.

8.2 Closure at User's Request

ze77 can also close your account at your own request. Under the responsible gaming policy, you may take a temporary or permanent break from your account. To learn more, visit the Responsible Gaming page.

8.3 Funds After Closure

If an account is closed without any rule violation, the balance may be withdrawn subject to applicable wagering requirements being met. However, if the account is closed due to prohibited activities, the funds may be forfeited.

9. Limitation of Liability

ze77 is committed to maintaining the highest standards, but ze77's liability is limited in the following areas:

• Losses caused by technical disruptions, server downtime, or internet connectivity issues.
• Security issues related to the user's own device.
• Failure or delays by third-party payment providers.
• If services need to be suspended as a result of valid regulatory or legal directives.

ze77 will not be liable under any circumstances for lost profits, indirect losses, or special damages. For direct losses, ze77's maximum liability is limited to the value of the affected transaction.

10. Dispute Resolution

10.1 Resolution Through Contact

If you have any dispute or complaint, please contact ze77's support team first. Reach us via our 24/7 live chat or by email at [email protected].

10.2 Complaint Process

When submitting a complaint, please include the following information:

• Your account username or registered email.
• A detailed description of the dispute and the relevant dates.
• Screenshots or other evidence supporting the issue (if available).

ze77 takes all complaints seriously and will work to resolve them as quickly as possible.

10.3 Final Decision

In the case of disputes regarding game outcomes, ze77's server logs will be considered as final evidence.

11. Changes to Terms

ze77 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in advance on the platform or by email whenever any significant changes occur.

If you continue to use the platform after any changes, you will be considered to have agreed to the new terms. Therefore, it is recommended that you review this page regularly.

12. Contact

If you have any questions or uncertainties regarding these terms and conditions, please contact ze77's support team:

• Live Chat: Available 24/7, in both Bengali and English.
• Email: [email protected]

ze77 is always committed to providing users with a safe, fair, and enjoyable gaming experience. Play responsibly and be sure to let us know if you encounter any issues.