ze77's Privacy Policy

ze77 ("we", "our", "platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy explains what information is collected about you when you use the ze77 website and services, how that information is used, with whom it may be shared, and what your privacy rights are.

By using ze77's services, you consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services or contact us.

This policy applies only to individuals aged 21 or older, as ze77 strictly prohibits participation by minors.

2.1 Information You Provide Directly

When you create an account on ze77 or use our services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, or Upay account numbers or bank account details
• Identity verification documents (National ID or passport details)
• Residential address
• Any information provided when contacting customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use ze77:

• IP address and device identification information
• Browser type and operating system information
• Date, time, and duration of page visits (Bangladesh Standard Time, UTC+6)
• Gaming activity and transaction history
• Data from cookies and similar tracking technologies
• Referrer URL (the site you came from before arriving at ze77)

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers, such as payment processors or identity verification services. This information is used solely to ensure the security and validity of your account.

ze77 uses your information for the following purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Ensuring gaming services, financial transactions, and customer support.
• Security and fraud prevention: Preventing account misuse, fraud, and unauthorized access.
• Legal compliance: Taking steps necessary to comply with applicable laws and regulations.
• Service improvement: Analyzing and improving the user experience.
• Communication: Sending important notices, policy updates, and service-related information.
• Responsible gaming: Monitoring play patterns to identify potential issues and provide support.

ze77 does not sell your personal information to third parties for commercial marketing purposes.

ze77 may share your information with the following parties in specific circumstances:

4.1 Service Providers

Our payment processing partners (bKash, Nagad, Rocket, Upay, and associated banks), technology infrastructure providers, and customer service support organizations — who assist in operating ze77's services. These partners are required to operate under strict confidentiality agreements.

4.2 Game Software Providers

Limited information may be shared with game developers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI to facilitate gaming activity on their platforms. However, your financial or identity-related information is not shared with these providers.

4.3 Legal Obligations

Information may be disclosed as required to comply with a valid order or directive from a competent court, government authority, or law enforcement agency.

4.4 Business Changes

Your information may be transferred in the event of a merger, acquisition, or asset transfer. We will notify you in advance in such circumstances.

ze77 follows industry-standard security practices to protect your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Access controls: Only authorized personnel can access your information, and only when needed for a specific purpose.
• Data storage: Collected information is stored on secure, protected servers.
• Regular audits: System security is reviewed and tested on a regular basis.
• Password protection: Passwords are stored in hashed and salted form, never in plain text.

However, no method of transmitting information over the internet or electronic storage is 100% secure. We make every effort to protect your information, but we cannot guarantee complete security.

The ze77 website uses cookies and similar tracking technologies to help improve your experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential cookies: Required to maintain login sessions and operate core services.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand how the service is used — this data is aggregated and not personally identifiable.

Most browsers allow you to disable cookies. However, disabling cookies may cause some ze77 services to not function properly.

ze77 retains your personal information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.

• Active accounts: Information is retained for the full duration that the account remains active.
• Closed accounts: Financial transaction records are retained for a defined period even after an account is closed — for legal requirements and potential dispute resolution.
• No-longer-needed data: Information that is no longer required is securely deleted or anonymized.

As a ze77 user, you have the following rights:

• Right of access: The right to know what information ze77 has collected about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to erasure: The right to request deletion of your data in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights or to make any request regarding your information, please contact us at [email protected]. We will process your request as quickly as possible.

ze77's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

If you become aware that a minor has created an account on ze77, please notify us immediately at [email protected].

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the level of protection for your information is equivalent to the standards described in this policy.

For international transfers, ze77 puts appropriate contractual safeguards in place and works only with trusted partners.

The ze77 platform may include games from various game software providers (including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI). These providers may have their own privacy policies and may independently collect certain technical data. ze77 is not responsible for the privacy practices of third parties.

Our payment partners — bKash, Nagad, Rocket, Upay — and bank transfer services have their own privacy policies, which apply to transactions made through those services.

ze77 reserves the right to update or change this privacy policy at any time. Changes will be published on this page, and registered users may be notified by email for significant changes.

Continued use of ze77 after any changes will be taken as your acceptance of the revised policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact ze77's privacy team:

• Email: [email protected]
• Live chat: Directly via live chat on the ze77 website — support available 24/7 in Bengali and English.

We take all privacy-related requests and complaints seriously and are committed to responding as quickly as possible.